THE RECOVERY COLLECTIVE CO.
Privacy Policy
Last Updated: May 2026
Overview
The Recovery Collective Co. and its subsidiaries, including Her Recovery Co. and His Recovery Co., are committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you visit our website or use our services.
Information We Collect
From website visitors:
Name, email address, and phone number submitted through our consultation form
General website usage data collected through analytics tools
IP address and browser information
From clients:
Personal and health information provided during the intake process
Emergency contact information
Surgeon and medical team details
Payment information processed securely through Stripe, Klarna, or PayPal
How We Use Your Information
We use your information to:
Respond to consultation requests and inquiries
Coordinate and deliver recovery care services
Communicate with your medical team with your written authorization
Process payments for services
Send appointment reminders and care-related communications
Improve our website and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
HIPAA Compliance
The Recovery Collective Co. is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your personal health information is:
Used only for the purposes of providing care and coordinating with your medical team
Shared with third parties only with your written authorization or as required by law
Stored securely in HIPAA-compliant systems
For questions about your health information rights, contact us at care@recoverycollectiveco.com.
Cookies & Analytics
Our website uses cookies and analytics tools to understand how visitors use our site. This data is anonymous and used only to improve your experience. You may disable cookies through your browser settings.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. All payment transactions are processed through secure, encrypted third-party processors. We do not store credit card information.
Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information where applicable
Withdraw consent for communications at any time
To exercise any of these rights contact us at care@recoverycollectiveco.com.
Third Party Services
We use the following trusted third-party services to operate our business:
Squarespace — website hosting
GoHighLevel — CRM and communications
Stripe, Klarna & PayPal — payment processing
Jane App — clinical scheduling and documentation
Each of these services maintains their own privacy and security standards.
Contact Us
For any privacy-related questions or concerns:
The Recovery Collective Co.
(817) 306-4165
Changes To This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the updated policy.